Public Switch Telephone Network (PSTN) lines have been in use for a very long time and have proved more than useful to us but with advancing times, our needs and demands have changed. And fulfill those, only recently we were introduced to Voice over Internet Protocol, VoIP, which is essentially a communication system like our traditional phone lines but instead of using Public Switch Telephone Network lines and links, it uses the internet. In the earlier Public Switch Telephone Network, coaxial copper cables were used but now Voice over Internet Protocol uses fiber optic cables to improve our communication system with decreased calling rates. Although not many people are fully aware of how beneficial this service is, mostly only business owners are availing its benefits.
What happens in voice over internet protocol is that when you make a phone call, it gets digitalized and then transferred through the internet. With a live fast speed broadband internet connection, the voice over internet protocol service providers deliver us with excellent voice quality and reduced calling cost for their clients. There are a number of high-end services available for all the different categories of users. These voice over internet protocol service providers offer many features such as facilitating hardware, monitoring call volume or call quality.
Voice over internet protocol is gaining huge popularity and thus numerous providers are emerging in the market. How these voice over internet protocol service carriers work is that wholesale carrier service providers together with resellers obtain minutes from Tier 1 providers and then sell them to us, the end users. This process of transaction in wholesale service carrier is viewed as a valuable business endeavor for companies that are working with a large costumer database and an excellent marketing team. These voice over internet protocol service carriers provide numerous features to their users depending on what their specific needs and requirements are.
There are countless voice over internet service providers available in the market thus careful research and effort needs to be put in selecting the best one that fits your needs exactly. The first thing you need to look out for is quality of service. The best way to determine service quality is on the basis of Average Success Ratio (ASR), Average Call Duration (ACD) and Post Dial Delay (PDD). Look for a carrier that has switches with numerous ‘points of presence’ and supporting routes. Plus, also make sure they have back up routes in case of a problem. This will ensure that you receive good quality service with low latency. Secondly, check how their costumer and technical support service is. How quickly do they respond to email? Is there support available 24/7? These will make sure any problem gets rectified at the latest. Furthermore, check for their service and reliability. Read reviews about their service from their current costumers. See if they provide money back guarantee in case if you are dissatisfied with their service. Lastly, but most certainly not least, ensure your provider provides low rates with added features with great quality. There are many providers with higher rates but lower quality and less features, make sure you avoid them.
The VoIP market is extremely competitive with numerous carriers emerging on daily basis. And to beat the competition many have started providing features such as 3-way calling, call forwarding, caller ID, video conferencing, call waiting and much more.